Refund and Returns Policy

At Infuzed Pure Bio Wellness, we strive to provide the highest quality products and excellent customer service. We understand that sometimes, you may need to return or exchange a product. Please read our Refunds and Returns Policy carefully before making a purchase.

Returns and Exchanges

1. You may return or exchange a product within 7 (seven) days from the date of delivery. To initiate a return or exchange, please contact our Customer Service team via email at info@stek.co.za Please provide your order number, reason for return, and whether you prefer a refund, exchange, or store credit.
2. You will be responsible for the cost of returning the product to us.

Refunds

1. Refunds will be processed within 7-10 business days from the date we receive the returned product. Refunds will be issued in the original payment method.
2. Refunds will include the full purchase price of the product, excluding shipping costs.

Conditions for Returns and Refunds

1. Products must be in their original packaging, unopened, and in a resalable condition. Products must not have been used, tampered with, or damaged in any way.
2. You must provide proof of purchase (order number, receipt, or invoice).

Exceptions

1. We do not accept returns or exchanges for products that are damaged or defective due to misuse, neglect, or accident. We do not accept returns or exchanges for products that have been opened, used, or tampered with.
2. We do not accept returns or exchanges for products that are not in their original packaging.

Changes to This Policy

We reserve the right to modify or update this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting on our Website.

Contact Us

If you have any questions, concerns, or requests regarding our Refunds and Returns Policy, please contact our Customer Service team:

Infuzed Pure Bio Wellness
Info@stek.co.za
0824911597
Gauteng South Africa

By purchasing from our Website, you acknowledge that you have read, understood, and agree to be bound by this Refunds and Returns Policy.

Governing Law

This Refunds and Returns Policy shall be governed by and construed in accordance with the laws of the Republic of South Africa.